Effective Date: June 7, 2026

These Terms and Conditions govern your use of the Smart Service Care website and any appliance repair, inspection, installation, or maintenance services we provide. By contacting us, requesting service, or using our website, you agree to these terms.

1. About Our Services

Smart Service Care is an independent appliance repair and maintenance service provider offering repair, installation, inspection, and maintenance services for household appliances, including washing machines, refrigerators, and smart TVs.

We are not affiliated with, authorized by, endorsed by, or sponsored by any appliance manufacturer unless explicitly stated.

2. Service Requests

Customers may request services through our website, phone, email, or other approved communication channels.

Submission of a service request does not guarantee service availability. We reserve the right to accept, decline, or reschedule service requests based on technician availability, location coverage, or other operational considerations.

3. Inspection and Diagnosis

A technician may inspect the appliance before recommending repairs.

Any repair estimate provided before inspection is indicative only. Final charges may vary depending on the actual fault, required parts, and labor involved.

4. Pricing and Payments

Service charges, inspection fees, labor charges, and spare part costs will be communicated to the customer before repair work is completed.

Payment is due upon completion of the service unless otherwise agreed in writing.

We reserve the right to modify pricing without prior notice.

5. Spare Parts

Replacement parts may be genuine, compatible, refurbished, or sourced from third-party suppliers depending on availability and customer approval.

Customers will be informed when replacement parts are required.

6. Warranty on Repairs

Where applicable, a limited service warranty may be provided for specific repairs.

The warranty covers only the specific repair performed and does not cover physical damage, water damage, electrical fluctuations, misuse or negligence, unauthorized repairs by third parties, or new faults unrelated to the original repair.

Warranty claims are subject to inspection by our technicians.

7. Customer Responsibilities

Customers agree to provide accurate contact information, ensure safe access to the appliance, disclose known appliance issues, and remove valuable personal items before service.

Customers are responsible for maintaining backups of any data stored on smart devices before service.

8. Appointment Scheduling and Delays

While we strive to provide timely service, appointment times are estimates only.

Delays may occur due to traffic conditions, weather, technician availability, part availability, or circumstances beyond our control.

9. Refund and Cancellation Policy

Customers may cancel or reschedule appointments by contacting us before the scheduled service visit.

If any advance payment has been collected and the cancellation is made before technician dispatch, the amount paid will generally be eligible for a refund, subject to any payment gateway or bank charges that cannot be recovered.

Inspection, visit, diagnosis, or service charges are non-refundable once a technician has been dispatched, an inspection has been completed, or service work has begun.

Replacement parts that have already been procured or installed are non-refundable unless a separate written agreement states otherwise.

If a refund is approved, it will be processed to the original payment method within a reasonable period, subject to the timelines of the applicable bank or payment provider.

10. Limitation of Liability

Smart Service Care shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services.

Our maximum liability for any claim shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

11. Website Content

The information on this website is provided for general informational purposes only.

We make reasonable efforts to keep information accurate and up to date but do not guarantee completeness, accuracy, or availability at all times.

12. Intellectual Property

All website content, including text, graphics, logos, and design elements, is the property of Smart Service Care unless otherwise stated.

Unauthorized copying, reproduction, or distribution is prohibited.

13. Third-Party Trademarks

All trademarks, logos, brand names, and product names displayed on this website belong to their respective owners.

Their use is for identification and informational purposes only and does not imply affiliation, endorsement, or authorization.

14. Independent Service Provider Disclaimer

Smart Service Care is an independent appliance service provider. We are not affiliated with, authorized by, endorsed by, or sponsored by Samsung, LG, Whirlpool, IFB, Bosch, Haier, Sony, or any other manufacturer unless expressly stated.

15. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on this page with a revised effective date.