Effective Date: June 7, 2026

Smart Service Care respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us by phone, WhatsApp, email, or request appliance Services from us.

1. Information We Collect

We may collect your name, phone number, email address, service address, appliance details, inquiry details, and any message you share with us. We may also collect basic technical information such as browser type, device type, pages visited, and referral data when you use our website.

2. How We Use Your Information

We use your information to respond to inquiries, schedule service visits, provide repair support, send updates about your request, improve our website and services, and maintain internal records. We may also use analytics and advertising tools to understand website traffic and measure campaign performance.

3. Cookies and Tracking

Our website may use cookies, pixels, and similar technologies to support functionality, remember preferences, and analyze performance. Third-party services such as Google may also place cookies through embedded tools or tags. You can control cookies through your browser settings.

4. Sharing of Information

We do not sell your personal information. We may share limited information with service technicians, communication providers, analytics platforms, and other trusted vendors who help us operate our business. We may also disclose information when required by law or to protect our rights, users, or services.

5. Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, misuse, or loss. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as needed to provide services, resolve disputes, meet legal obligations, and maintain business records. When information is no longer required, we delete or anonymize it when practical.

7. Your Choices

You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational requirements. You can also stop receiving marketing messages by letting us know directly.

8. Third-Party Links and Services

Our website may link to third-party services such as WhatsApp, Google, or social media platforms. We are not responsible for the privacy practices of those services. Please review their privacy policies before sharing information with them.

9. Children's Privacy

Our services are intended for adults and household customers. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and remove it where appropriate.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on this page with a revised effective date.